FAQ

You have a questions, we have answers. Below are some of our frequently asked questions. If you have any additional question click the chat icon to speak with a fitness expert or send us an email to Info@expertfitnesssupply.com. 

Items under 130lbs ship via UPS within 1-5 business days. Items larger than 130lb will ship via freight. Freight transit times typically take 5-10 business days to process. Shipping times are estimates and we cannot guarantee against possible delays.  Ship times are subject to change due to COVID-19 delays*

We ship to the lower 48 states. Please contact us at info@expertfitnesssupply.com for any international orders or shipping rates to Hawaii or Alaska.

Yes. In fact, we have several financing options whether you’re purchasing for a home gym or outfitting a commercial gym. Visit our financing page to learn more. 

Some of our items may show “Available on Backorder” above the add-to-cart button. This means you will be able to place an order for an item that is not currently in stock. Typically backordered items can take 12+ weeks to be fulfilled. We cannot guarantee fulfillment times or when an item will be in stock for a backorder purchase. 

At this time we do not offer pick-up. 

Expert Fitness Supply is required by law to collect sales/use tax on orders shipped to the state of Florida. 

All of our freight orders include curbside delivery. The freight company is only obligated to bring your order to the curb/driveway. It is your responsibility to transport the item indoors. 

Due to the handling required, these shipments can take additional processing time. Please be present as a signature is required upon a scheduled delivery. Delivery usually takes place only Monday through Friday during business hours. If you miss the delivery, there may be a re-delivery charge incurred. You will be responsible for unpacking and discarding the packing materials. The driver cannot help you move the package.

Your order will be shipped on a pallet. Please inspect the packaging prior to the delivery agent’s departure. If merchandise appears to be damaged or missing in any way, please note the damage or shortage on the freight bill.

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